What technology does HFD use for dispatching resources?

The Houston Fire Department employs a Computer-Aided Dispatch (CAD) system as its primary technology for dispatching resources. This system streamlines the process of receiving emergency calls, managing units in the field, and dispatching the appropriate resources efficiently and effectively.

CAD systems are designed to enhance communication, minimize response times, and improve situational awareness for dispatchers and first responders. They allow for real-time tracking of vehicles, provide critical incident information, and automate certain functions to free up dispatch personnel for other tasks. The integration of this technology enables the HFD to respond to emergencies in a timely manner, ensuring that resources are allocated effectively based on the nature and location of incidents.

While satellite communication systems, mobile application alerts, and radio communication systems all play roles in the broader emergency response ecosystem, the CAD system is central to the dispatching process, directly influencing the coordination and management of fire department resources.